Set returns, warranty and buyer protection
Review cancellation, return-window, free-return, warranty and public policy settings for a product.
Seller AcademyUpdated 13 July 2026
Product policy settings explain what the seller offers while working alongside Upfrica buyer protection and applicable law.
Cancellation before dispatch
- Allow cancellation before dispatch when practical.
- Do not mark an order as dispatched before it has actually left.
- Explain any genuine product-specific limitation.
Return window
- Choose a realistic number of return days.
- Use free returns only when you will cover eligible return delivery costs.
- Follow category restrictions for perishable or hygiene-sensitive products.
- Buyer protection can still apply when an item is faulty, damaged, wrong or not as described.
Seller warranty
- Offer a warranty only when the category allows it.
- Choose a warranty duration you can genuinely honour.
- Explain what the warranty covers where clarification is needed.
- Do not describe manufacturer support as a seller warranty unless it genuinely applies.
Public policy note
- Use the note for product-specific information.
- Keep it concise and easy to understand.
- Do not use the note to remove mandatory buyer rights.
- Do not contradict the listing, category rules or Upfrica policy.
Category-based restrictions
- Some perishable goods may not support ordinary change-of-mind returns.
- Some hygiene-sensitive products may need to remain unopened.
- Some categories may not support a seller warranty.
- The editor may apply category defaults automatically.
Quick checklist
- Cancellation setting reviewed
- Return window reviewed
- Free-return responsibility understood
- Warranty is genuine
- Category restrictions followed
- Public note is accurate
Important
Seller policy notes cannot remove Upfrica protection or legal rights that apply when an item is faulty, damaged, wrong or not as described.