Product Sourcing for Buyers
Post a request, compare offers, pay safely and track a sourced item from one place.
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Upfrica Help Centre
How can we help?
Find practical guidance for product sourcing, agent offers, orders, delivery, returns, Buyer Protection and Resolution Centre cases.
5 help topics50 articlesBuyer and sourcing support
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Support that follows the order journey
Choose the area that best matches what you are trying to do or resolve.
Returns, Refunds & Buyer Protection
Guidance for eligible returns, refunds, damaged or missing items and Upfrica Buyer Protection.
13 articlesExplore
Resolution Centre
Formal case guidance for cancellations, refunds, returns, evidence, deadlines and protected decisions.
10 articlesExplore
Sourcing Agent Guide
Set up your agent profile, quote accurately, fulfil safely and understand payout release.
12 articlesExplore
Delivery & Click & Collect
Buyer and seller guidance for delivery, verified pickup locations, prepaid collection and secure handover.
6 articlesExplore
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Popular help articles
Frequently used guidance for common buyer and sourcing questions.
Product Sourcing for Buyers
How product sourcing works on Upfrica
Follow the journey from posting what you need to comparing offers, paying safely and receiving the item.
Product Sourcing for Buyers
How to compare sourcing offers
Evaluate product match, evidence, fees, delivery and agent details before choosing.
Product Sourcing for Buyers
Sourcing safety and Buyer Protection
Keep payment, evidence and communication on Upfrica for a safer sourcing transaction.
Returns, Refunds & Buyer Protection
Upfrica Buyer Protection explained
Understand when an Upfrica purchase may be protected and how to ask for help.
Start from your order
Use My Orders so the correct item, payment and seller are attached.
Open My OrdersKeep activity on Upfrica
Platform payments and messages create a safer, verifiable record.
Read Buyer ProtectionAre you a seller?
Use Seller Academy for listing, delivery, trust and growth lessons.
Visit Seller AcademyGuidance is matched to the status and evidence available for each order.