When you can request a return

A return is normally considered after delivery when the physical item must come back for inspection, refund or replacement.

Return eligibility may depend on

• The product category, condition and time since delivery.
• Whether the item is faulty, damaged, wrong or not as described.
• Country rules, seller policy and the method used to fulfil the order.
• Restrictions for perishable, personalised, hygiene-sensitive or used items.

If a return is approved

• Follow the return method and address shown in the case.
• Keep proof of collection, drop-off or courier dispatch.
• Return the agreed item and included parts in the required condition.

Open Returns & Resolutions