Resolution Centre
How to use the Upfrica Resolution Centre
Track formal order issues, evidence, messages, deadlines and decisions in one place.
Resolution Centre
Formal case guidance for cancellations, refunds, returns, evidence, deadlines and protected decisions.
10 published articles
Resolution Centre
Which issues belong in the Resolution Centre
Know when to use order chat, ordinary support or a formal resolution case.
Resolution Centre
How to open a resolution case
Start from the correct order and submit a clear, complete issue report.
Resolution Centre
What happens after a case is opened
Follow the case from initial review through response, evidence and outcome.
Resolution Centre
Resolution case statuses explained
Understand open, awaiting response, under review, resolved and closed states.
Resolution Centre
How to send case messages and evidence
Keep formal case communication clear, relevant and attached to the audit timeline.
Resolution Centre
Buyer and seller response deadlines
Learn how deadlines keep cases moving and what can happen after a missed response.
Resolution Centre
How Upfrica reviews a resolution case
Understand the order, payment, delivery and evidence information used in review.
Resolution Centre
Resolution outcomes: refunds, returns and replacements
Understand the common remedies that may conclude an eligible case.
Resolution Centre
When a resolution case is resolved or closed
Know the difference between an outcome being recorded and case handling ending.