How to use the Upfrica Resolution Centre
Track formal order issues, evidence, messages, deadlines and decisions in one place.
Upfrica Help CentreUpdated Jul 22, 2026
The Resolution Centre is the formal workspace for cancellations, refunds, returns and disputes tied to an Upfrica order.
What you can do
- View every open and closed case connected to your account.
- Read the case status, policy guidance and next required action.
- Send case messages and upload requested evidence.
- Track response deadlines, refund progress and final decisions.
Where to start
- For a new issue, open My Orders and choose Get help on the affected order or item.
- For an existing issue, open Returns & Resolutions and select the case reference.