Which issues belong in the Resolution Centre

Use the Resolution Centre when an order problem may require a protected outcome, evidence, a refund, a return or staff review.

Use a formal resolution for

• A cancellation or refund that cannot be completed through the simple order flow.
• An item that is not received, wrong, damaged, fake or not as described.
• A return, replacement or partial-refund request.
• A seller non-response, off-platform payment request or other protected-order concern.

Use another channel for

• Pre-sale product questions: use product chat.
• Normal dispatch or tracking questions: use order chat first.
• Account, subscription or unrelated technical help: use general support.

Get help with an order