Understand order payments
Check payment status before dispatching and understand what different order states mean.
Seller AcademyUpdated 2 September 2026
Always confirm the payment status inside Upfrica or through the approved payment process before treating an order as paid.
Before dispatching
- Open the order and review its payment status.
- Check the amount and currency.
- Do not rely only on screenshots sent by a buyer.
- Confirm any cash-on-delivery arrangement separately.
Protect yourself from false payment claims
- Do not trust edited payment screenshots.
- Do not share OTPs, passwords or account access.
- Do not send a refund before confirming the original payment.
- Report suspicious activity to Upfrica support.
Important
A screenshot is not proof that funds have cleared. Verify payment through the official order or payment record.