Buyer and seller response deadlines

Deadlines are displayed in the case and may vary by issue priority, evidence request and policy.

Before a deadline

• Open the case and read the exact requested action.
• Reply even if you need clarification or cannot complete the action immediately.
• Upload evidence early enough to correct a failed upload.

After a missed deadline

• The case can automatically escalate or move to review.
• A decision may rely on the information already available.
• Protection, payout or remedy eligibility may be affected.

Check case deadlines