What evidence you need for a dispute

The Resolution Centre requests evidence based on the issue. Quality and relevance matter more than uploading many unrelated files.

Evidence may include

• Photos or video of the item, damage, packaging or missing parts.
• Tracking, delivery or dispatch proof.
• Serial numbers, IMEI details, labels or receipts where relevant.
• Screenshots of relevant Upfrica messages or a seller request to pay outside Upfrica.

Evidence standards

• Use clear, original files that show the whole issue and close details.
• Do not edit dates, labels or material details.
• Upload before the deadline and explain what each file demonstrates.
• Hide unrelated passwords, payment-card data and private documents.

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