Resolution outcomes: refunds, returns and replacements

The appropriate outcome depends on the facts, refundable balance, product condition and policy—not only the remedy requested.

Possible outcomes

• Full refund of an eligible refundable amount.
• Partial refund where the buyer keeps the item or only part of the loss is eligible.
• Approved return followed by inspection, refund or another action.
• Replacement when the seller offers and the buyer accepts an appropriate substitute.
• Claim denied when evidence or policy does not support the requested remedy.

Operational completion

• A resolved case may remain visible while a refund or return completes.
• Follow the exact timeline instructions and keep proof of each required step.

Track case outcomes