Orders and Buyer Messages
Respond to buyer messages
Turn enquiries into sales through fast, clear and helpful communication.
Seller Academy topic
Orders and Buyer Messages
Respond to buyers professionally, manage orders and keep customers informed from purchase to delivery.
3 lessonsUpfrica Ghana
Topic lessons
Lessons in Orders and Buyer Messages
Work through these practical lessons at your own pace.
Orders and Buyer Messages
Manage a new order
Follow the correct steps after receiving an order from a buyer.
Orders and Buyer Messages
Handle cancellations, returns and disputes
Respond fairly when an order is cancelled, returned or reported as a problem.
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