Refunds and problems with a sourced item

Refund and remedy options depend on payment, sourcing progress, delivery, the locked specification and available evidence.

Prepare your report

• Open the funded sourcing order and choose the issue that best matches what happened.
• Explain the difference between the accepted offer and the delivered result.
• Upload clear photos, delivery records or other requested evidence.

Possible next steps

• The fulfiller may be asked to respond or provide sourcing and delivery evidence.
• Upfrica may review refund eligibility, return requirements and the remaining refundable balance.
• A formal case may be opened when protected review is required.

Open the Resolution Centre