How refunds are processed
Follow an approved refund from decision through payment processing.
Upfrica Help CentreUpdated Jul 22, 2026
An approved refund is recorded against the original order and refundable balance before processing begins.
Refund stages
- The seller or Upfrica approves a full or partial amount.
- Upfrica validates that the amount has not already been refunded.
- The refund is sent through the supported payment or manual settlement route.
- The case and notifications update when processing or completion is recorded.
Timing
- Provider and bank processing times can differ.
- Some mobile-money or manual refunds require confirmation.
- Cash-on-delivery issues cannot be treated as an online provider refund.
Important
Never send money to a third party who claims a separate payment is required to release your refund.