How to open a resolution case
Start from the correct order and submit a clear, complete issue report.
Upfrica Help CentreUpdated Jul 22, 2026
Starting from My Orders automatically links the buyer, seller, payment, shipment and item context needed for policy checks.
Steps
- Open My Orders and locate the affected checkout, shipment or item.
- Select Get help and review the actions currently allowed.
- Choose the issue type and provide a concise factual description.
- Upload requested evidence and submit the case.
- Save the case reference and monitor the Resolution Centre.
Before you continue
- Correct order and item selected
- Issue type is accurate
- Description contains dates and facts
- Requested evidence is attached