Agent communication and marketplace safety

Clear platform communication protects both buyer and agent and gives support the context needed to review an issue.

Communicate professionally

• Ask only questions needed to identify, source or deliver the item.
• Keep important specifications, price changes and delivery promises on Upfrica.
• Do not pressure buyers, send repeated unwanted messages or misuse private contact details.

Protect accounts and payments

• Never ask for a password, card number or one-time code.
• Do not redirect payment, fees or refunds outside Upfrica.
• Report suspicious requests, prohibited goods or attempted fraud promptly.