Update sourcing and delivery statuses

Use order statuses accurately so buyers and operations can follow fulfilment.

Upfrica Help CentreUpdated Jul 23, 2026

Status updates should describe completed operational facts, not optimistic plans.

Status responsibilities

  • Use sourcing while locating or purchasing the item.
  • Use ready for pickup only when the item is actually ready for the next step.
  • Use out for delivery only after dispatch to the buyer or delivery destination.
  • Record delivered only when delivery evidence or confirmation supports it.

Good update practice

  • Add tracking, labels or delivery references where available.
  • Tell the buyer promptly about a genuine delay.
  • Keep proof of handover, pickup and delivery until settlement completes.

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