Delivery & Click & Collect

Buyer and seller guidance for delivery, verified pickup locations, prepaid collection and secure handover.

6 published articles

See how delivery options, prices, timing and independent seller responsibilities are shown before and after checkout.

Delivery & Click & Collect

Understand why each product shows only eligible delivery or collection choices and how mixed orders are grouped.

Delivery & Click & Collect

Follow the ready notification, collection instructions and secure one-time code process.

Delivery & Click & Collect

Confirm, prepare, dispatch and document delivery orders using the method recorded at checkout.

Delivery & Click & Collect

Use the pickup lifecycle correctly from paid order to verified collection and payout processing.

Delivery & Click & Collect

Know what to do when an order is not ready, the buyer cannot collect, the collection window ends or a collected item has a problem.