Prepare and hand over a Click & Collect order

Click & Collect has its own fulfilment lifecycle. It does not use a dispatch state: Paid order → Preparing for pickup → Ready for pickup → Collected.

Prepare the paid order

• Confirm the product, variant, condition and quantity against the order.
• Keep the item reserved and use the verified pickup location recorded at checkout.
• Follow the location's preparation estimate and buyer instructions.
• Do not ask for cash or another payment for a prepaid collection order.

Mark it ready

• Mark Ready for pickup only when the complete order can be handed over.
• The ready action starts the collection window and notifies the buyer.
• Keep the location open and able to honour the displayed hours and instructions.
• Use order messages if an unavoidable change affects collection.

Verify the handover

• Confirm that the person has the correct order credential.
• Scan the buyer's QR code or enter the six-digit code while handing over the item.
• Do not accept a code sent in advance as proof that collection occurred.
• Successful verification marks the order Collected and records the audit event.

Quick checklist

• Payment confirmed in Upfrica
• Correct item fully prepared
• Order marked Ready for pickup
• Credential verified during handover

Open seller orders