Manage a delivery order as a seller

The order page is the source of truth for the buyer, paid amount, delivery choice and destination. Fulfil only a confirmed order and do not replace the recorded method with a private arrangement.

Prepare the order

• Confirm stock, variant, condition and quantity.
• Use suitable packaging and include the agreed parts or accessories.
• Follow the preparation estimate shown to the buyer.
• Contact the buyer through Upfrica if a material delay or problem occurs.

Dispatch correctly

• Use the seller, courier or Upfrica-supported method recorded for the order.
• Do not add an undisclosed delivery fee after checkout.
• Record dispatch only after the parcel is handed to the delivery provider.
• Add valid tracking or delivery evidence where the workflow requests it.

Complete and protect the order

• Keep courier, dispatch and delivery evidence linked to the order.
• Respond promptly if the buyer reports a delivery problem.
• Use the Resolution Centre for formal cancellation, refund, return or dispute actions.
• Seller payout timing depends on payment, fulfilment and any active protection or resolution checks.

Open seller orders